Hotline: +971 4 259 4640


Return/Refund Policy reserves the right to refuse a return / refund / exchange request.

Please make your claims for "damaged items on delivery" or missing items within 6 hours of receipt of merchandise. If you decide to return your purchase, you can do so within 3 days after your purchase. The following conditions apply:

To return an item please call our Customer Care Centre at +971 4259 4640 or email us to                        

·       All returned items must be in new condition (AS SOLD CONDITION), in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.

·       Goods must be complete, unused, and in 'AS NEW' condition as received. 

·       Include the invoice with the return. If the goods are defective, please specify the defect, in a separate sheet of paper and attach it along with the invoice. Please DO NOT write or mark anywhere on the product's factory packing (carton) or product itself.

·       Goods must be returned to our Returns Department either by yourself, or sent by a courier.

·       Delivery charges for returning an item(s) are to be paid and are the responsibility of the customer. Refunds will be done only after we receive & verify the items. 

Return or exchange of the products is only possible within the first three days of the date of delivery according to the terms given herein. All requests for exchange and returns must be accompanied by the original invoice or the warranty card.

‘Refunds will be done only through the Original Mode of Payment

Delivery and shipping charges are not refundable at the moment and are borne by the customer.

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