Cancellation Policy
We do our best to deliver all orders within the expected delivery date. However, sometimes, it might take us longer than expected to deliver your product. In the event that your delivery date has passed and you still haven’t received your order, please email us at support@smaxsafety.com with your tracking number, so we can assist you with the same.
Misspelt, incomplete or outdated address – when the courier driver fails to deliver the package to an address which is difficult to find, a new delivery attempt will not be made unless the customer provides all the necessary details. The courier usually leaves a note for the client.
Incorrectly completed order form –a postal code written in the street number field or vice-versa, the city name written in the street name field or a field left blank can also cause delayed delivery;
Package redirection – if you decide to change the delivery address after the delivery service has been confirmed and the information has been entered into the system, a redirection may lead to delayed delivery. Even if the new address is very close to the initial one, the information still has to be reprocessed by the courier company’s system;
Difficult access to the property – sometimes, the courier needs an access code to enter the building. Make sure you provide this information when placing the order, otherwise, the courier will leave and a new delivery attempt will be scheduled for another date;
Weather conditions – sometimes, unforeseen situations that are beyond the carrier’s control can affect the delivery time. Bad weather can block the roads or slow down the transit and cause a delayed delivery;
Temporary technical issues – under such circumstances, customers are notified of the problem and are given a new delivery time estimate;
In case we are not able to dispatch your order due to out of stock or product not meeting our quality parameters, we shall initiate a transfer back to the source through the Original Mode of Payment. Please allow for up to 30days for the refund transfer to be completed.
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 30days for the refund transfer to be completed.